If your account was rejected

Most accounts that don’t pass review the first time are asked to make changes, not rejected. These are different outcomes with different consequences. Check which one you have before doing anything else.

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Where to check your status

Everything about your review sits on your account page. It shows your current status and the comments explaining what was requested, or why the account was rejected. The verification banner in your dashboard shows which step you’re on and where it stands:

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Which outcome do you have?

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Identity verification is a separate check

Identity and business verification (KYC and KYB) runs separately from the account review. Passing one doesn’t decide the other, and the two are easy to confuse. Your verification status appears in the banner as soon as the check completes. Pending means we review within 48 business hours. Rejected means the decision is final, with no resubmission for that step.

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If your account was rejected

A rejection is a decision about what we’re able to support. In almost every case it comes down to one of two things:

• The product falls into a category we can’t process for, under our payment partners’ requirements or card scheme rules.
• Risk signals on the account, the website, or the business behind it.

Neither of those changes by resubmitting, by attaching more documentation, or by describing the product differently. We don’t re-review a rejected account for the same business. The comments on your account page explain which one applied to you.

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If you want to sell something else

Got a genuinely different product? Create a new store for it. It gets reviewed on its own merits, and a previous rejection doesn’t rule you out.

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Before you build

Planning a new product and want to know whether we can support it? Check the acceptable, restricted and prohibited product lists in Account Reviews before you integrate. Much cheaper to find out then than after.