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What is a Custom Domain?

By default, every checkout link and storefront Creem creates for your store lives on creem.io. A custom domain lets you serve those same pages on a subdomain you own, for example pay.yourbrand.com or checkout.yourbrand.com. Your customers see your brand in the address bar from the first click to the receipt. Nothing else changes: the checkout, the payment methods, the tax handling, and the webhooks you receive are identical.

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Key Features

  • Branded checkout: New checkout links for your store are created on your domain as soon as it is active.
  • Branded storefront: Your storefront and product pages are served on the same domain.
  • Managed certificates: Creem issues and renews the TLS certificate. You only add DNS records.
  • Wallets included: Apple Pay is registered for your domain automatically after activation, and Google Pay works as soon as the domain is active.
  • Safe by default: Only checkout and storefront pages exist on your domain. Creem’s dashboard, marketing site, and sign-in pages are never served there.

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Requirements

  • A subdomain you control. Use a subdomain such as pay.yourbrand.com. Root domains (yourbrand.com) are not supported, because most DNS hosts cannot point a root domain with the record Creem needs.
  • Access to your DNS provider. You will add two records: one that points the subdomain at Creem and one that proves you own it.
  • One domain per store. A store can have one custom domain at a time. Remove it before connecting a different one.

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Connecting Your Domain

1

Open Settings → Custom domain

In your dashboard, go to Settings and open the Custom domain tab. Enter the subdomain you want to use and click Connect domain.
2

Add the required DNS records

Creem shows the records your domain needs, each with a Name and a Value you can copy. Add every record at your DNS provider exactly as shown. All records are required: the domain stays inactive until each one is detected.
3

Wait for verification

Creem re-checks your DNS automatically every few minutes and marks each record as Detected once it sees it. DNS changes can take up to an hour to propagate. Use Check now to trigger a check immediately.
4

Start selling on your domain

When the status turns Active, new checkout links, your storefront, and your product pages are created on your domain. Links you created before activation keep working on creem.io.
Keep the DNS records in place for as long as you use the domain. Removing them later stops verification and takes the domain offline.

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Domain Status

A domain only becomes active after Creem has confirmed the ownership record in your DNS. A hostname that merely points at Creem is never activated without that proof, which protects your customers from someone else claiming your domain.

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Apple Pay and Google Pay

The Wallet compatibility section of the tab shows the state of each wallet on your domain.
  • Apple Pay requires Apple to verify each domain that shows the Apple Pay button. Creem registers your domain with Apple automatically after it becomes active. This usually completes within a few minutes and needs nothing from you. If the registration fails, use the retry button in the dashboard or contact support if it keeps failing.
  • Google Pay needs no per-domain registration and works as soon as your domain is active.
While Apple’s verification is in progress, checkout on your domain works normally with every other payment method.

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Removing a Domain

Click Remove domain in the Custom domain tab. Removal is immediate and has two consequences:
  • Checkout links you already sent to customers on that hostname stop working.
  • New checkout links for the store go back to creem.io.
If you want to move to a different subdomain, connect the new one and update any links you share before removing the old one.

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Using the API

No API changes are needed. When your domain is active, the checkout_url returned by Create Checkout and the links on your products and storefront already point at your domain. Webhooks, the customer portal, and API keys are unaffected.

Checkout Links

Create direct payment links for individual products

Storefronts

A hosted page that lists all your products, served on your domain

Short Links

Branded short links with click analytics and revenue attribution

Customer Portal

Let customers manage subscriptions, receipts, and payment methods