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If your account review comes back with Changes Requested, don’t start from scratch. Fix the flagged issues, then request a re-review from your dashboard.
Re-reviews are requested from Balance → Payout Account using the Request re-review button. If you need help or the feedback is unclear, contact Creem support and include your Store ID.

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Step 1 - Review the feedback

Read the review feedback carefully and make a checklist of every issue you need to fix before requesting another review. The most common requests, and how to fix them:
For AI image and video generation products, the most common failure is that the Moderation API is integrated in sandbox mode only, not in production. See Verify your integration is live.

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Step 2 - Find your Store ID

You will need your Store ID whenever you contact support about a review. Go to Settings in your dashboard. Your Store ID starts with sto_ and is displayed at the top of the page.
Save your Store ID somewhere handy. Leading with it makes support much faster.

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Step 3 - Request the re-review

Once you’ve made the required changes:
  1. Go to Balance → Payout Account
  2. Review the Changes Requested card
  3. Click Request re-review
Balance page showing the Request re-review button

After fixing the requested issues, use the Request re-review button in Balance → Payout Account.

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What happens next

Re-reviews are typically completed within 1-2 working days. During peak periods, it may take up to 3 working days. During the re-review, the team will:
  • Verify the changes you made are live on your website
  • For AI products: check that your Moderation API integration is active in production
  • Confirm no new issues were introduced
If more changes are still needed, you’ll get another request with specific feedback.

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Common questions

Usually this means one or more changes were incomplete, not visible to the review team, or new issues were introduced. Double-check the exact feedback and make sure every fix is live before requesting another review.
This is usually caused by maintenance mode, password protection, Cloudflare bot protection, or a regional access block during the review window. Remove those restrictions before requesting a re-review.
Please finalise the requested adjustments before asking for a re-review. But you can carry on testing your CREEM integration while you wait for the review — you just can’t take live payments until the account is approved.
The specific feedback is in the email we sent and in your dashboard. If it isn’t clear, work through all of the items in Step 1 — most accounts that come back have hit more than one, and fixing them all before you resubmit is faster than resubmitting twice.If your status is Rejected rather than changes requested, this guide doesn’t apply — see If your account was rejected.

Account Reviews

Full checklist and review requirements.

AI Wrapper Compliance

Extra requirements for AI image and video products.