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Documentation Index

Fetch the complete documentation index at: https://docs.creem.io/llms.txt

Use this file to discover all available pages before exploring further.

If your account review comes back with Changes Requested, don’t start from scratch. Fix the flagged issues, then request a re-review from your dashboard.
Re-reviews are requested from Balance → Payout Account using the Request re-review button. If you need help or the feedback is unclear, contact Creem support and include your Store ID.

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Step 1 - Review the feedback

Read the review feedback carefully and make a checklist of every issue you need to fix before requesting another review. The most common requests, and how to fix them:
Re-review reasonWhat to do
Missing or inaccessible legal pagesAdd a Privacy Policy and Terms of Service to your website. Both must load without authentication.
Support email mismatchUpdate your email in Settings → Business Details to match what is shown on your website.
Moderation API not integratedSee the full integration guide. Your integration must be running in production, not just sandbox.
Product not liveYour product must be accessible and functional - not a placeholder or “coming soon” page.
Missing Acceptable Use Policy (AI products)Add an AUP to your website that explicitly prohibits NSFW and harmful content generation.
Website inaccessible during reviewRemove any password protection, maintenance mode, or bot wall that blocks the review team.
NSFW or “unfiltered” marketing languageRemove terms like “uncensored,” “no filter,” “NSFW,” or “18+” from your website, marketing pages, and product UI.
For AI image and video generation products, the most common failure is that the Moderation API is integrated in sandbox mode only, not in production. See Verify your integration is live.

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Step 2 - Find your Store ID

You will need your Store ID whenever you contact support about a review. Go to Settings in your dashboard. Your Store ID starts with sto_ and is displayed at the top of the page.
Save your Store ID somewhere handy. Leading with it makes support much faster.

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Step 3 - Request the re-review

Once you’ve made the required changes:
  1. Go to Balance → Payout Account
  2. Review the Changes Requested card
  3. Click Request re-review
  4. If needed, contact Creem support with your Store ID and a short summary of what changed
Balance page showing the Request re-review button

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What happens next

Re-reviews are typically completed within 24-48 hours. During peak periods, it may take up to 72 hours. During the re-review, the team will:
  • Verify the changes you made are live on your website
  • For AI products: check that your Moderation API integration is active in production
  • Confirm no new issues were introduced
If more changes are still needed, you’ll get another request with specific feedback.

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Common questions

Usually this means one or more changes were incomplete, not visible to the review team, or new issues were introduced. Double-check the exact feedback and make sure every fix is live before requesting another review.
This is usually caused by maintenance mode, password protection, Cloudflare bot protection, or a regional access block during the review window. Remove those restrictions before requesting a re-review.
Yes. If the feedback is unclear, contact Creem support with your Store ID and ask what needs to change before clicking the button.

Account Reviews

Full checklist and review requirements.

AI Wrapper Compliance

Extra requirements for AI image and video products.