Why did Creem charge me

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Find out why you see a charge from Creem.

Do you have a charge from Creem or CREEM.IO* STORE and don’t know why? Don’t worry, we’ll explain why this is normal.

You’ve probably noticed a charge from CREEM.IO* STORE on your credit card or bank statement and not always understood why. We’ll clear up why you are seeing these charges and why it’s completely normal.

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What is Creem?

As a Merchant of Record, Creem is responsible for providing tax compliance and payment infrastructure to thousands of companies around the globe. We enable makers and merchants to sell digital products, subscriptions, software licenses, and courses with ease. We ensure payments between customer and merchant are safe, secure and simple.

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Why am I seeing charges from Creem or CREEM.IO* STORE ?

If you are seeing charges on your bank or card statements from CREEM.IO then this relates to a recent purchase that you made for a digital product, subscription service or piece of software from one of our many merchants. You can access any item(s) you purchased by viewing your orders page and entering your email address, or login details. Go to my orders →

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Are you the merchant of record?

Yes. We help companies to rid themselves of the burden and legal responsibility of collecting and reporting Tax and EU VAT. As a result Creem is a Merchant of Record, and this is why our name is appearing on your statements. Learn more →

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Why are merchants selling via Creem?

Selling digital products online is complicated, so Creem is used by sellers across the globe to help simplify payments and tax. Your favorite merchants are using Creem so that we can handle the complicated financial admin for them and they can focus on building kick-ass digital goods for you to enjoy. Learn more →

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Can I contact you about a charge?

If you have any questions about a charge you don’t recognize, or you have noticed an issue with one of your payments or charges you can reach out to us any time and we can investigate for you. Contact us→