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Finding Your Store ID

Your Store ID is a unique identifier for your store (e.g., sto_abc123). You’ll need it when contacting support or referencing your account. To find your Store ID:
  1. Go to your Creem Dashboard
  2. Click Settings in the left sidebar
  3. Your Store ID is displayed at the top of the settings page
Creem Settings page showing Store ID at the top
When contacting support, always include your Store ID — it helps us locate your account instantly.

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Finding Your API Keys

API keys are used to authenticate your integration with Creem.
  1. Go to the Developers section in the left sidebar of your dashboard
  2. Copy your API Key for the environment you need (test or production)
Creem Developers page showing API Keys section with copy and reveal buttons
Make sure to toggle Test Mode in the left sidebar to see the correct API key for your environment. Test and production keys are different.
For more details, see Test Mode.

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Configuring Your Support Email

Your support email is shown on customer receipts and must match a real, reachable email address. To update your support email:
  1. Go to Settings → Business Details in your dashboard
  2. Update the Contact Email field
  3. Make sure this email is also displayed on your website (e.g., in your footer or contact page)
Creem Settings page showing Business Details section with Contact Email field
During account review, we verify that your support email matches what’s shown on your website. A mismatch is one of the most common reasons for requests for changes.

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Switching Between Test and Live Mode

Use the Test Mode toggle in the left sidebar to switch between environments. Each environment has its own:
  • Products and pricing
  • API keys
  • Transactions and customers
  • Webhook endpoints
Products created in test mode are not automatically copied to production. You’ll need to recreate them in live mode when you’re ready to go live.
For more details, see Test Mode.

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Managing Your Team

You can invite team members to your store from the dashboard:
  1. Go to Settings → Team
  2. Click Invite Member and enter their email
Team members will receive an invitation email. Once they accept, they can access the dashboard and switch to your store from their account.