Fees and Payout Schedule
Get familiar with the fees and payout schedule associated with using Creem.
When you make a sale using Creem, we take a small fee, known as the “platform fee”, to cover the costs of credit card transaction fees, currency conversion fees, taxes (yes, we cover taxes) etc. The net sales will be paid out to your bank account.
Learn more about our pricing.
The platform fee is calculated on the total order value and collected when the order is placed.
Here’s an example breakdown where someone in France (20% VAT) buys a digital product with a card.
Additional Product Fees
Certain products and features incur additional fees beyond the standard platform fee. These fees are applied before any commission calculations and affect your final payout amount.
Splits Payment Functionality
When using Creem’s splits payment feature, an additional 2% fee is applied to the transaction amount before any commission is distributed to the participating parties.
Example:
- Transaction amount: $100.00
- Splits fee (2%): $2.00
- Amount available for splits: $98.00
- Commission distribution is then calculated on the $98.00
When a transaction is processed through Creem’s Affiliate Marketing platform, an additional 2% fee is applied to the transaction amount. This fee covers the infrastructure and tracking capabilities that power the affiliate system.
Example:
- Transaction amount: $100.00
- Affiliate platform fee (2%): $2.00
- Amount after affiliate fee: $98.00
- Affiliate commission is then calculated on the $98.00
Abandoned Cart Recovery
For transactions recovered through abandoned cart functionality, an additional 5% fee is applied to the recovered transaction amount.
Example:
- Recovered transaction: $50.00
- Recovery fee (5%): $2.50
- Net amount after recovery fee: $47.50
- Platform fee is then calculated on the $47.50
These additional fees help cover the specialized infrastructure and processing costs associated with these advanced features.
Payout Fees
Creem charges 7 USD/EUR or 1% of the payout amount, whichever is higher, to cover bank transfer costs.
Conversion rates are automatically applied by our banking partners if your registered bank account uses a different currency than the one you charge customers in.
In that case, a small conversion fee from our Partners will be applied, which is outside of our control.
Stablecoin Payouts (USDC via Polygon)
Creem also supports payouts in USDC using the Polygon Network. This allows you to receive your funds quickly and securely in stablecoins, directly to your compatible wallet address.
- Supported stablecoin: USDC
- Network: Polygon
- Fee: 2% of the payout volume
To use this option, ensure your wallet supports USDC on Polygon. When registering a payout account, select the stablecoin payout method and provide your wallet address. The payout will be processed in the next available payout window, subject to the 2% fee.
Payout Schedule
Payouts are always executed twice per month:
- On the 1st day of the month
- On the 15th day of the month
To be eligible for a payout, you need to achieve a minimum balance of 50 USD or 50 EUR. Once you reach this threshold, the “withdraw” button will be enabled for you on your balance page.
When you click on the withdraw button, your store will be automatically added to our payout schedule queue, and your payout will be executed on the next available window (1st or 15th of the month).
After the payout is processed, you will see a new payout item on the payout activity tab of your balance page, with a reverse invoice available for download for tax purposes.
If the payout day falls on a weekend or a public holiday, delays might occur due to our banking partners, and the payout will be executed on the next business day.
Cancelling a payout request
Selected the wrong payout account, or prefer to leave your funds in your balance for now? You can cancel a scheduled payout request from the Balances page before its scheduled payout day, as long as processing has not started.
- Open Balances in your dashboard.
- Click Cancel payout in the banner showing your scheduled payout date and selected account.
- Review the confirmation and click Cancel payout to cancel the request.
Cancelling stops the payout request and, for security reasons, skips the current payout cycle. You
cannot undo the cancellation or submit another request for the same cycle, even if you select a
different payout account. You can request a payout again for the next cycle. Your Balances page
will show the next eligible payout date.
Transfer Limits
Creem is actively working to increase the number of banking partners it operates with.
At the moment, some countries have transfer limits or bank transfer partner restrictions. For the current country-by-country list, see Supported Countries.
China
- Individual recipient: Alipay
- Business recipient: Local Bank Account
Receiving via Alipay:
You can receive up to 50,000 CNY per payout and between 300,000—600,000 CNY per year
Receiving via Local Bank account:
Unlimited
Important Note on Payout Availability
Please note that if you have applied for a payout, we will only be able to execute your available balance on that date. Payments may be held for 7-12 days for risk assessment before they become available for payout.
For example, if you are getting your payout executed on the 15th, only funds that were processed via payments before the 8th day of the calendar month will be available for withdrawal on that specific payout.
What to do if your payout fails
If a payout fails and is returned to your balance, the issue is usually one of these:
Bank account issue
We tried to send the payout to your selected payout instrument, but the bank could not process it.
Please make sure:
- your bank account details are correct
- the bank account can receive international payments
- your default payout account is the one you want us to use for the next payout
If setting up a bank account is difficult in your region, we also support USDC payouts.
Identity mismatch
There is a mismatch between your selected payout instrument and the identity you onboarded with, so we cannot release the payout.
For your next withdrawal:
- if you onboarded as a business, the payout account must be a business account and the beneficiary name must match the onboarded business entity
- if you onboarded as an individual, the payout account must be an individual account and the beneficiary name must match your KYC identity
Managing Your Payout Account
For information on setting up, changing, or managing your payout accounts, see Payout Accounts.
