Customers can cancel and refund subscriptions by themselves.
After every successful payment, your customers will receive an email with a link to their Customer Portal. This portal allows them to manage their subscriptions, payment methods, and personal information.
This email contains a magic link, to a completely different authentication mechanism, in which they are able to access their account which allows them to execute the aforementioned actions.
Receipt Example
Magic Link Login Example
Upon entering the Customer Portal, customers can cancel their subscriptions by selecting an active subscription, and clicking on the Manage Subscription button. This will open a details sheet on the right side of the screen, where a Cancel Subscription button is available.
This will immediately cancel their subscription and they will no longer be charged for it.
Customers using the customer portal, can copy all details of a specific payment, including order_ID and request support from Creem team directly without contacting the merchant.
Merchants can generate a customer portal login for their users, using the API, providing the customer_id
.
The API responds a URL, that the merchant can then use to redirect their customer to the customer portal.
Response
Customers can cancel and refund subscriptions by themselves.
After every successful payment, your customers will receive an email with a link to their Customer Portal. This portal allows them to manage their subscriptions, payment methods, and personal information.
This email contains a magic link, to a completely different authentication mechanism, in which they are able to access their account which allows them to execute the aforementioned actions.
Receipt Example
Magic Link Login Example
Upon entering the Customer Portal, customers can cancel their subscriptions by selecting an active subscription, and clicking on the Manage Subscription button. This will open a details sheet on the right side of the screen, where a Cancel Subscription button is available.
This will immediately cancel their subscription and they will no longer be charged for it.
Customers using the customer portal, can copy all details of a specific payment, including order_ID and request support from Creem team directly without contacting the merchant.
Merchants can generate a customer portal login for their users, using the API, providing the customer_id
.
The API responds a URL, that the merchant can then use to redirect their customer to the customer portal.
Response