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What is a Customer Portal?

After every successful payment, your customers will receive an email with a link to their Customer Portal. This portal allows them to manage their subscriptions, payment methods, and personal information.

This email contains a magic link, to a completely different authentication mechanism, in which they are able to access their account which allows them to execute the aforementioned actions.

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What can customers do in the Customer Portal?

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1. Cancel a subscription

Upon entering the Customer Portal, customers can cancel their subscriptions by selecting an active subscription, and clicking on the Manage Subscription button. This will open a details sheet on the right side of the screen, where a Cancel Subscription button is available.

This will immediately cancel their subscription and they will no longer be charged for it.

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2. Request Invoice or Support

Customers using the customer portal, can copy all details of a specific payment, including order_ID and request support from Creem team directly without contacting the merchant.

Introduction