Payouts
How payouts from Creem work.
Fees and Payout Schedule
Get familiar with the fees and payout schedule associated with using Creem.
Platform Fee
When you make a sale using Creem, we take a small fee, known as the “platform fee”, to cover the costs of credit card transaction fees, currency conversion fees, taxes (yes, we cover taxes) etc. The net sales will be paid out to your bank account.
The platform fee is calculated on the total order value and collected when the order is placed.
Here’s an example breakdown where someone in France (20% VAT) buys a digital product with a card.
| Description | Amount |
|---|---|
| Product price | $20.00 |
| Tax (20% VAT) | $4.00 |
| Total | $24.00 |
| Platform fee (3.9% + 0.40c) | $1.33 |
| Net profit (total - tax - platform fee) | $18.67 |
Payout Fees
Payouts do not incur any additional fees if no external services are used to transfer money to your bank account.
You can receive payouts without any transfer costs from SEPA countries and European Union. We plan to expand this list soon.
If your country is outside of the European Union region, Creem will charge from 7USD/EUR to 1% of the payout amount, whichever is higher, to cover international transfer costs. Conversion rates are automatically applied by Stripe and other partners in case you registered a bank account that is not in the currency that you are charging products with. In that case, a small conversion fee from our Partners will be applied, which is outside of our control.
Payout Schedule
Payouts are always executed twice per month:
- On the 1st day of the month
- On the 15th day of the month
To be eligible for a payout, you need to achieve a minimum balance of 50 USD or 50 EUR. Once you reach this threshold, the “withdraw” button will be enabled for you on your balance page.
When you click on the withdraw button, your store will be automatically added to our payout schedule queue, and your payout will be executed on the next available window (1st or 15th of the month).
After the payout is processed, you will see a new payout item on the payout activity tab of your balance page, with a reverse invoice available for download for tax purposes.
Important Note on Payout Availability
Please note that if you have applied for a payout, we will only be able to execute your available balance on that date. Stripe requires a 7-12 day hold on any payments received on your account for risk assessment purposes.
For example, if you are getting your payout executed on the 15th, only funds that were processed via payments before the 8th day of the calendar month will be available for withdrawal on that specific payout.
Custom Pricing
If you’re a fast-growing or established large-scale business, sell products lower than $10, or have a business model that processes a high volume of transactions, contact our sales team for custom pricing.