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Account & Onboarding

Account reviews are typically completed within 24-48 hours. During peak periods, it may take up to 72 hours. You’ll receive an email once the review is complete. If changes are requested, address them and reply — your account will be re-reviewed promptly.
Go to Settings in your dashboard. Your Store ID (e.g., sto_abc123) is displayed at the top of the page. See Dashboard Overview for more details.
Go to Settings → Business Details and update your contact email. Make sure the same email is visible on your website (footer, contact page, or legal pages). This is one of the most common reasons for requests for changes during account review.
Go to Balance → Payout Account in your dashboard. The verification process starts automatically when you begin setting up your payout account. You’ll need a government-issued ID (for KYC) and business documents (for KYB, if applicable).
Common reasons for rejection include blurry photos, expired documents, or name mismatches. Contact Creem support with your Store ID, and we can help reset your verification or clarify the rejection reason.
You can request store deletion from Settings in your dashboard. If your store has no live products or active transactions, deletion is processed automatically. If your store has live data, the deletion request will be reviewed by our team — no need to contact anyone separately. If you change your mind after requesting deletion, contact support immediately to cancel it.
Yes. Each website must have its own Creem store. During account review, we verify your website, support email, and product details — these are tied to a specific store. Using one store for multiple websites will cause review issues and is not supported.

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Products & Pricing

Create two separate products — one with monthly billing and one with yearly billing. You can then present both options on your pricing page and link to the appropriate checkout for each. Use the same metadata to identify them as variants of the same offering.
Create a separate product for each tier. Each product can have its own price, billing cycle, and features. Present them on your pricing page and link each to its own checkout.
No, test and production environments are completely separate. You’ll need to recreate your products in live mode. This ensures your production catalog is intentional and reviewed.
Currently, Creem supports monthly, 3-month, 6-month, and yearly billing cycles for subscriptions. Weekly billing is not available at this time.

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Payouts & Finance

Payouts are executed on the 1st and 15th of each month. You need a minimum balance of $50 USD (or €50 EUR) to request a withdrawal. Click the Withdraw button on your Balance page to join the next payout window. See Payouts for full details.
Common reasons:
  • Hold period: Payments need 7-12 days to clear before they’re available for payout. Only funds processed before the 8th (for a 15th payout) or before the 23rd (for a 1st payout) are eligible.
  • Identity mismatch: The identity used during onboarding (KYC/KYB) must match the bank account holder. Creem verifies this before each payout and will not process payouts where there’s a mismatch.
  • Payout fell on a weekend/holiday: The payout will process on the next business day.
  • Payout account not set as default: Make sure your preferred account is marked as default.
If a payout fails, the funds will be returned to your Creem balance at least 3 days before the next payout window, so they’re available for the next cycle.
Go to Balance → Payout Account, add the new bank account, and set it as default. You cannot delete old payout accounts yourself — contact support if you need one removed. See Payout Accounts.
Creem does not currently support PayPal for merchant payouts. Available payout methods are bank transfer (SEPA/international), Alipay (China), and USDC stablecoins via Polygon.

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Tax & Compliance

As your Merchant of Record, Creem handles all tax collection, remittance, and compliance automatically. The correct tax rate (VAT, GST, sales tax) is applied at checkout based on the customer’s location. You don’t need to register for tax in any country.
Creem automatically applies the correct tax treatment based on the customer’s location. For EU B2B transactions, if the customer provides a valid VAT ID during checkout, reverse charge rules may apply. Full self-service tax-exempt checkout (where B2B customers can input their VAT ID to skip tax) is on our roadmap — contact support if this is critical for your use case.
Tax rates vary by the customer’s country, state, and sometimes city. A customer in France pays 20% VAT, while a customer in the US might pay 0-10% sales tax depending on their state. Creem calculates the correct rate automatically.
Unfortunately, Creem can only support merchants in our supported countries. If your country is not listed, we’re unable to onboard you at this time. We’re continuously expanding our coverage — check back for updates.

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Technical

Go to the Developers section in the left sidebar of your dashboard. Make sure you’re in the correct mode (test/live) using the toggle in the sidebar. See Dashboard Overview for a visual guide.
Use a tunneling tool like ngrok to expose your local server, then set the ngrok URL as your webhook endpoint in the dashboard. See Webhooks for full setup instructions.
Yes. The subscription.canceled event is fired when a subscription is canceled. If you want to revoke access immediately on cancellation (rather than at the end of the billing period), listen for this event. See Subscriptions.
Invoices are automatically generated for each transaction. Customers can access their invoices through the Customer Portal. Merchants can also view and download invoices from the transaction details in the dashboard.