To ensure a fair and transparent ecosystem for both merchants and customers, Creem has established a set of compliance requirements for all AI wrapper products. These are platforms that provide a custom interface or extended features for third-party AI models like VEO3, Claude, or Gemini.
Failure to comply with these policies will result in the suspension of your payment processing capabilities.

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1. Product Branding and Naming

Your product’s brand identity must be distinct from the underlying AI models it uses. This is crucial for trademark protection and to avoid customer confusion.

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Prohibited Practices

  • Do not use AI model brand names in your product name. For example, names like “VEO3Studio” or “GeminiVideo” are not allowed.

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Required Practices

  • Develop independent branding. Choose a name that is unique and does not directly reference the AI models. Examples of compliant names include MintAI, RenderZen, or SlateVidAI.
  • You may mention supported models within your application or on your website, but not as part of the core product branding. For instance, you can say “Powered by VEO3” or “Integrates with Gemini.”
  • SEO-focused domains are permitted with a redirect. You can use a domain like veo3generator.com for SEO, but it must redirect to your properly branded product website.

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2. Marketing and Transparency

When marketing your product, it’s essential to be transparent about its nature and your relationship with the AI model providers.

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Disclaimers

  • If you use model names in advertisements or marketing content, you must include a disclaimer stating that your product is not affiliated with, endorsed by, or sponsored by the model creators.
  • Example Disclaimer: "This platform is an independent product and is not affiliated with Google. We provide access to the VEO3 model through our custom interface."

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Feature Representation

  • Advertise only the features you deliver. Do not claim functionalities that are part of a more advanced model version than the one you use.
  • Be explicit about any limitations or tiered access to specific model capabilities.

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3. Platform and Product Integrity

Your Creem integration should be used for a single, clearly defined product.
  • One Product per Integration: If you launch new AI tools, they must be onboarded as separate products through Creem’s review process.
  • Disclose the Wrapper Nature: Clearly state that your platform provides a custom interface for underlying AI models. This prevents potential flags for consumer deception.
  • Example Disclosure: "Our platform offers a user-friendly interface built on top of models like VEO3 to enhance usability and provide additional features. We are an independent service and not affiliated with the model providers."

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4. Customer Experience and Support

Providing excellent customer support is a core requirement for all merchants on Creem.

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Support Channels

  • A visible support email is mandatory. This email must be accessible on your public website and within the user dashboard.
  • Use a branded support email. If your product is MintAI, your support email should be support@mintai.com, not a generic address.

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Subscription Management

  • Users must be able to cancel subscriptions directly from your product. You can achieve this by integrating with the Creem Cancel Subscription API or by redirecting users to the Creem Customer Portal.

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5. Refund Policy

Timely customer resolution is critical.
  • Respond to customer requests within 3 business days.
  • If you do not respond within this timeframe, Creem reserves the right to issue a refund on your behalf to ensure customer satisfaction.
These policies are actively enforced. We encourage you to review your product and marketing materials to ensure full compliance. If you have any questions, please reach out to our support team.